APA Style

Jackson, Harry K. (1998). Fulfilling customer needs : a practical guide to capacity management . New York: John Wiley and Sons.

Chicago Style

Jackson, Harry K. Fulfilling customer needs : a practical guide to capacity management. New York: John Wiley and Sons, 1998. Text.

MLA Style

Jackson, Harry K. Fulfilling customer needs : a practical guide to capacity management. New York: John Wiley and Sons, 1998. Text.

Turabian Style

Jackson, Harry K. Fulfilling customer needs : a practical guide to capacity management. New York: John Wiley and Sons, 1998. Print.